Worksheet 1 Authors Purpose

Television Does More Harm Than Good - 596 Words

Television does more harm than good When the TV was invented, it impressed the whole world, so everyone since then seeks to buy a one. In the past TV was only has less than ten channels and it were locked in the latest hours of night. But now there is thousands or millions of satellite channels are broadcasted on TV. As a result the number of TV owners has risen until 98% of American households have a TV set and the same is true of most developed countries. In fact, television channels should be boycotted by the public because most of these channels broadcast valueless programs and sometimes telecast programs that have a negative effect on the spectator and society, so television does more harm than good.†¦show more content†¦Proponents of TV sometimes suggest that TV makes the world a small village as it closes the gap between different nations and cultures, for example satellite TV news reaches people simultaneously all around the world, as result cultures approached from each other, so the unde rstanding and respect rose between them. However the satellite channels are controlled by powerful western corporations and the culture of the programs is predominantly North America, European or Australian, so they service the interests of these corporations, as a result of that there is not an equal sharing of information, opinions or cultural expressions. Television is often used as a propaganda tool way to enter everyones home and brain, so the powerful western corporations used it in a very subtle way to encourage materialism by developing a desire in developing countries for Coca-Cola, Big Macs, fast cars and western fashion. In conclusion, television has become a tool in the hand of the western world by which they can control the rest world, so everyone should stop for seconds before switching on a TV and think of what he is coming to do, he must deduce that TV viewing accelerate the process of Coca-colonization, destroys the art of conversation, healthy, optimistic view of l ife and turns people into unthinking, illiterate couch potatoes. Just a drug addict must be fought in order to avoid an early death, so theShow MoreRelatedTelevision s Effect On Children887 Words   |  4 PagesTelevision a Tool for Education or a Harmful Obstacle Television is it a tool for education or a distraction that is an obstacle? 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With the filth, dishonesty, and abuse of freedom of speech, reality television ultimately does more harm on today’s society than good. â€Å"’Jersey Shore’ Season 5Read MoreThe Pros and Cons of Children Watching Television Essay1596 Words   |  7 PagesTelevision since its invention has come to be an influential part of the everyday life. The question that is presented now is if television is in fact a positive or negative factor in the lives of those who watch it. One side of the debate in favor in the usage of television says that television is something that can be used to educate and improve lives.   The opposing side to this debate claims that television does little more than numb the mind and creates habits that harm the body. I believe thatRead MoreHow Technology Can Benefit A Child s Cognitive Development1061 Words   |  5 PagesChildren use a lot of technology. They use technology whether they are using social media, using a learning program, or reading an electronic book. 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To often we think nothing of what we see and read in the media, but afterRead MoreTv, Bad Influence on Kids Essay637 Words   |  3 PagesReview the following argument: Television programming such as MTV is corrupting young children. Write two, 2-page essays for this assignment: Essay 1--Persuade your reader to accept the argument, that television programming such as MTV is corrupting young children. (the pro side) Essay 2--Persuade your reader to reject the argument, and defend the credibility of television programming such as MTV. (the con side) Essay should be well reasoned and include references to support your conclusionRead MoreThe Effects of Television Violence on Children Essay1338 Words   |  6 PagesThesis Statement: Unsupervised children who watch violence on television exhibit violence in their everyday lives and develop into aggressive adults. â€Å"Research shows that television violence increases levels of aggression, fear, and desensitization among some who consume it† (Hamilton). This quotation by James Hamilton briefly summarizes the potentially negative effects of television on young minds. A child’s favorite television show can keep a child occupied while the mother prepares dinnerRead MoreBook Review: Marie Winns The Plug-In Drug705 Words   |  3 Pagestext. Winns thesis is that television is uniquely detrimental to the intellectual and creative development of children, creating a generation of passive watchers rather than active doers. She links the dependence upon television as a mode of entertainment to everything from declining SAT scores to a decline in the ability of families to connect with one another. Television enables families to avoid talking during difficult times and families sit around the television like a fireside. Encouraging

Coordinate Implementation of Customer Service Strategies

Question: Discuss about the Coordinate Implementation of Customer Service Strategies. Answer: A Description of the Problem The two problems that the company is facing are the issues of stiff competition and lack of information about the tastes and preferences of the customers. The stiff competition may be as a result of the emergence of other market players or other rivals adopting strategic policies that have made them more efficient. The customers, on the other hand, may have changed their tastes and preferences which can be as a result of more uncontrollable factors such as inflation or unemployment. It is imperative that the problems are looked into so that the expectations of the company are solved (Tseng et al. 2011). There is need for various steps to be taken so that the firm is assured of its survival in the ever competitive market A List of Options or Slternatives for Solving the Problems The options that are available for the company include, carrying out market research on the market segments so as to establish the new needs and preferences of the potential customers (Goetsch Davis, 2014). The investigation of the needs will make the company strategize on what to do so that it customizes the goods to correspond with the requirements of the potential customers. The assessment of the market can also make the company develop more products that the competitors are dealing with and are being preferred by the target segment (Kiel, 2014). Moreover, it is imperative for the ABC Company to seek more information about the competitive company that they share with the market segments so as to establish the processes that they are engaging with so as to gauge on the policies that they can put in place to ensure that they acquire a competitive edge in the market. The last option would be to make changes in the training and development procedures that would make the employees mor e competent in the context of creating an organization that is customer centric. Processes used to Generate these Alternatives The research and development of the trends that are occurring in the market segment will encompass the allocation of funds to the research and development department that will, later on, appoint individuals that will engage in the market survey for a designated period of time9 Mac Cormack, 2013).The researchers will then report on their findings which later on will be used by the organization to formulate on the feasible policies on how to better satisfy the needs of the customers. Also, it may also carry out benchmarks with some of the market players so that the employees can exchange information on the strategies that they are using such as technologies that make their goods to be of better quality (Johnson, 2016). Training and development may be carried out where the company may agree to be training a specific number of employees to say ten per week on quality customer services. It is also ideal for the company to contact some of the customers and inquire from them their take on t he goods and services of the company. Course of Action Based on the Best Options Outlined The aptest course of action would be adopting a customer relational marketing that aims at ensuring that customers are satisfied to the maximum. The wants and the needs of the customers are prioritized in every decision that the company makes (Galbraith, 2011). The customer is supplied with sufficient information about the company, availed to quality goods and services and given an opportunity to be time averse. Also, the company must ensure that the lifestyle and the culture of the customer are fully incorporated in the delivering of the services. Strategies for Resolving theIssues, and justification of those Strategies and the Costs Involved The strategies that will be involved will be those that ensure that customers have an opportunity to interact with the customer service givers in the case of any inquiries. In addition, the customers should be able to access information about the company through the company website, and they can make their orders (Greaney, 2015). Moreover, the company will ensure that customers are given experiences such as self-service and the ability to use credit cards for the payment of services because most of the customers are trendy. The costs that will be incurred will be those to do with employing more competent staff workers that can help in conducting the customer care services. There will also be costs associated with the managing of the websites and the transportation costs of delivering the ordered goods to the customers. The Personnel who Should be Involved and their Roles The staff that will be involved in the new strategy will involve the customer caregivers and the human resource manager who will help in the coordination of the services of the personnel (Brown Brown, 2014). The customer caregivers will have the role of listening and responding to the customer complaints and responding to them in the most appropriate manner. The major role of the human resource manager will be to ensure that the right personnel is recruited and placed in the right jobs. Expected Outcomes of the Interventions the Expected Outcomes of the Interventions and a Statement of the Likely Results if the Interventions are not Implemented The interventions will be fruitful in the sense that they will ensure that customers are retained through the provision of the quality services and goods. In addition, the company expects that its sales will improve through the blending of the customer values and expectations with the objectives of the company (Wieseke et al. 2014).The outcomes that will be experienced if the expectations are not met is the fact that the company will make losses because of the increased costs that were added to its budget. Also, the company will experience stiff competition from other competitors who were also adopting the same strategies. Relevant Legislation The legislation that can apply in this case could be the government reducing the value added tax that is included in the consumer goods and services (Debruyne, 2014). The legislation will make the goods and services to be cheap, and this will make the products of the company to be more appealing to the customers. Survey Questions As a customer, are the products of the company meeting your basic requirements? As a company, do you think we understand your wants? Do you think we are doing everything in our capacity to satisfy your wants? If we were to advance our services as a company what are your suggestions on what we were to change on our products? As a customer, do you think that we are effective in our service delivery? If you were to access information about another product from another company will you prefer that product to ours? Why? In your view, what scores between medium, low and high, would you rate our goods and services? Description on how the Survey was Conducted The survey was conducted through availing the questionnaires to the customers via their emails, and others were handed to the customers when they visited the stores to purchase goods. After filling the questionnaires, the customers sent them to the email of the company or dropped them in the collection containers at the organization (Dale, 2015). The collection of the questionnaires lasted for two weeks. The questionnaires majorly targeted the customers of the company that was both from within the locality of the organization and those that were from other states. Statement of the number of People who Responded and the Percentage Response The questionnaires were given to about 1000 customers, and a total of 842 responded and delivered their responses to the organization. The percentage of those that responded was 84.2% that was a meaningful number to base the views of the whole population of the market segment. The 1000 customers were to act as the sample size. It was a good achievement for the company for it was able to acquire information from a large number of correspondents (Minarti Segoro, 2014). The Collated and Summarized Results The outcome of the survey indicated that 79% of the customers felt that the company was sensitive to their needs, wants, and expectations. 18% of the customers suggested that the company was not conversant with their wants and that amendments were to be made on the service delivery. 3% of the respondents were indifferent on the goods and services of the company; they were not sure on how to rate the company's performance on customer services. The customers depicted that the corporation was in a good position though a lot was to be done on developing the products so that customers were more confident. Report The survey was conducted within a designated time frame. The survey worked within the budget, and thus there were no added costs to the operations of the company. The survey was effective in that it was able to be done in the time frame and the target number of customers was met with a very small disparity. When the questionnaires were received back, the suggestions of the customers were received positively. The questionnaires were assessed, and the responses were presented in the form of graphs that helped in the analyzing of the data that was gathered. The major shortcoming of the survey was the limited resources that denied the company an opportunity to have more responses from the potential customers. The figure that was targeted was 1000 which could have been larger were it not for the inadequate resources of the company. In addition, there were some questions that were not comprehended by the respondents, and thus the responses that were given were insufficient for an informed analysis. It is evident that the customers preferences and wants are dynamic and that the company should implement more robust ways that will help in the integration of the customer needs, wants and expectations of the production process. The survey was a success given that it availed information that was sensitive to a customer and product centric organization. References Brown, L., Brown, C. (2014). The customer culture imperative. McGraw-Hill Education. Dale, B. (2015). Total quality management. John Wiley Sons, Ltd. Debruyne, M. (2014). Customer innovation: Customer-centric strategy for enduring growth. Kogan Page Publishers. Galbraith, J. R. (2011). Designing the customer-centric organization: A guide to strategy,Structure and process. John Wiley Sons. Greaney, T. L. (2014). Regulators as market-makers: accountable care organizations andcompetition policy. Ariz. St. LJ, 46, 1. Goetsch, D. L., Davis, S. B. (2014). Quality management for organizational excellence. Upper Saddle River, NJ: Pearson. Johnson, T. (2016). Cooperation, co-optation, competition, conflict: international bureaucracies And non-governmental organizations in an interdependent world. Review of InternationalPolitical Economy, 23(5), 737-767. Kiel, I. H. (2014). Entrepreneurial marketing. MacCormack, A., Murray, F., Wagner, E. (2013). Spurring innovation through competitions. MIT Sloan Management Review, 55(1), 25. Minarti, S. N., Segoro, W. (2014). The Influence of Customer Satisfaction, Switching Cost and Trusts in a Brand on Customer LoyaltyThe Survey on Student as in Users in Depok, Tseng, M. M., Piller, F. (Eds.). (2011). The customer centric enterprise: advances in mass customization and personalization. Springer Science Business Media. Indonesia. Procedia-Social and Behavioral Sciences, 143, 1015-1019. Wieseke, J., Alavi, S., Habel, J. (2014). Willing to pay more, eager to pay less: the role ofCustomer loyalty in price negotiations. Journal of Marketing, 78(6), 17-37.

Competitive Strategy Operating Business Processes

Question: Discuss about the Competitive Strategy for Operating Business Processes. Answer: Introduction: Innovation is supposed to be very important for many of t firm operating their business processes throughout different parts of the world. Innovation in the products and services has become the trend throughout the competitive market areas. Moreover, it is a matter of fact that mission and the vision statement sometimes affect the innovation of the products (Massa and Tucci, 2013). This particularly affects the execution of the business practices of the association within the targeted marketplaces. Moreover, the definition or the actual meaning of innovation should be understood in an effective way. It is defined to be the preferred changes in the products along with the services offered by the concerned firm as to increase the selling of the products and this will help in bringing positive outcomes for the firm (Gobble, 2014). There are some of the companies who think that innovation is the idea to reduce the cost price of the products or the services offered by the firm. Apple is o ne of the leading firms which have significantly adopted the desired concepts of innovation as to amplify the selling of all its respective goods throughout different market segments. The implementation of the concepts of innovation in the business model has helped Apple to enhance its reach globally throughout different parts of the world. In other words, it becomes very important to understand the desired importance and concepts of innovation as it helps in enhancing the development and growth of the firm (Amit and Zott, 2012). Furthermore, Dell is another firm which manufacturers the personal computers and it has innovated its products be reducing the cost prices and modify the features as per the needs of the customers and this has helped in extending the barriers of the firm to a large area of the market segment (Taran, 2012). There exists crucial need to enhance the built-in procedures and reducing the operational costs as to maximize the profit of the concerned organization. There are three of the vital points which need to be identified before innovation gets to be conceived; they are the uniqueness of the idea, thinking of having superior knowledge regarding technologies and thinking that success comes with bigger ideas. Some of the best examples from the market segments are Nokia' do not gets changed and stick to its own strategies and therefore the firm suffered a loss whereas Samsung' changed as per the market requirements and brought up the desired change and increase its rate of profitability throughout the concerned market areas. As for example, innovation-led business processes mainly focuses on initiation, integration, and ideation along with the implementation of the selected idea. IKEA is one of the leading firms in the field of furniture making and this company has enhanced the overall performance of the firm by implementing the concepts of business model innovation. The company is engaged in providing stylish and latest design of furnitures in order to capture a wide area of the market segments. Moreover, the company uses the concepts of innovation as to increase the desired rate of profitability in a wide area of the market segments. There are different categories of people having different incomes and therefore adoption of the innovative ideas will facilitate the growth of the firm selected. Pankaj Ghemawat: CAGE framework CAGE is the desired framework developed by Pankaj Ghemawat basically based on the economic trade opportunities of different international countries concerned. The framework is essentially shaped facilitating four dimensions like C for Cultural, A for administrative, G for Geographic as well as E for economic (Ghemawat, 2013). The basic ideas behind these dimensions are not only up to the trade interactions bus various other interactions revealing the differences which critically exists behind these dimensions throughout the different countries. This process can be enhanced along with the similarities with these dimensions (Ghemawat, 2015). If one is thinking to have merchandise trade then the two companies should have common borders, same per capita income then it can be expected that these two concerned countries can trade 10 to 15 times much with one another. Basically, the framework helped in evaluating that the trade needs to follow some rules in order to enhance the effectivenes s of the trade between these countries (Ghemawat and Altman, 2016). The impact of this framework is large and the utility is rather than simple discussions as per many of the countries are concerned. There are several dimension that helps in understanding that why Canada is still the bilateral trading partner of US presently. Though, it is one of the 10th economies throughout the world and therefore it follows the CAGE framework and therefore, in order to enhance the effectiveness of the trade practices the two of the countries concerned should understand the desired elements of the CAGE framework. As for example, Canada and U.S are the two of the countries that trade with each other and stood cup on the CAGE framework. Therefore, it becomes more important for any of the firms to understand that the countries with which the origin country is going to share the trade should have the common borders or should have common language or they should stand on the cage framework as it helps coin increasing the rate of profitability for the entire trade practices (Ghemawat and Altman, 2016). The cultural differences or the similarities are of great importance and these needs to be evaluated on a large scale as this helps in increasing the trade practices to a large extent. The economic and the geographic conditions generate enormous impact on the execution of the trade and the business practices and therefore, it becomes very important to understand the role of these two dimensions. References Amit, R. and Zott, C., 2012. Creating value through business model innovation.MIT Sloan Management Review,53(3), p.41. Ghemawat, P. and Altman, S.A., 2016. 6 The distance at the Industry and Company Levels.The Laws of Globalization and Business Applications, p.159. Ghemawat, P. and Altman, S.A., 2016. 7 Distance and International Business Research.The Laws of Globalization and Business Applications, p.200. Ghemawat, P., 2013.Redefining global strategy: Crossing borders in a world where differences still matter. Harvard Business Press. Ghemawat, P., 2015. From International Business to Intranational Business. InEmerging Economies and Multinational Enterprises(pp. 5-28). Emerald Group Publishing Limited. Gobble, M.M., 2014. Business model innovation.Research-Technology Management,57(6), pp.58-61. Massa, L. and Tucci, C.L., 2013. Business model innovation.The Oxford Handbook of Innovation Management, pp.420-441. Taran, Y., 2012. Business model innovation.